Dave Morris · The Impossible Curriculum

Failure Is the System Reporting Back

Repeated errors, workarounds, dropouts, and ignored signals are not just mistakes; they can be telemetry from the design.

The first abandoned form looks like a person who gave up.

The fifth looks different.

The same field keeps getting skipped.

The same handoff keeps losing context.

The same alert keeps being ignored.

The same team keeps inventing the same workaround.

The same customer keeps calling after using the same “self-service” path that was apparently designed by someone who believes help should involve endurance.