Good Systems · public information library

What can I do at work to help someone when people think they do not care when they are trying really hard?

People come here to understand why something in everyday life feels harder, different or more costly than it should — and what might make it work better.

Short answer

Assume effort can be invisible; discuss the work pattern directly and fairly.

What this can look like

A missed task may hide rework, unclear instructions, overload or too many competing demands.

Why it can happen

Missed messages or unfinished tasks do not reveal the full context. Ask what is getting in the way, clarify expectations and agree on a support or performance plan without guessing at diagnosis.

What might help

Discuss the pattern using facts, workload and support—not guesses about effort or diagnosis.

What the research helps explain

Australian ADHD guidance and international consensus evidence describe ADHD as affecting everyday functioning for some people, including attention, planning, memory, time and follow-through. At work, practical supports and fair design can be useful without identifying anyone as having ADHD.

What can vary

Stress, sleep, health, task design, role clarity and preference can create similar work patterns. Do not diagnose employees, seek private medical information or make support conditional on disclosure.

For this situation

For you, use observable facts and a workable next action.

More info and original sources

Poko summarises the relevance of public original sources and links out for anyone who wants to read more.