Good Systems · public information library

What can I do at work to help someone when they cannot keep up with the system that used to work for them?

People come here to understand why something in everyday life feels harder, different or more costly than it should — and what might make it work better.

Short answer

When an old system stops working, redesign the work rather than blaming the person.

What this can look like

A previous planning system may fail when workload, team structure or tools have changed.

Why it can happen

New tools, workload, role changes or life conditions can make old routines unworkable. Keep what helps and remove outdated friction.

What might help

Redesign the workflow around current conditions and remove extra steps that no longer help.

What the research helps explain

WHO describes burn-out as an occupational phenomenon linked to chronic workplace stress that has not been successfully managed. Australian guidance recognises that workload, control, support and work design affect wellbeing and performance; they are organisational responsibilities as well as individual experiences.

What can vary

Fatigue, cognitive changes and reduced capacity can have many causes. Do not diagnose burnout, depression or illness from work behaviour, or ask employees to disclose private health information to access fair work design.

For this situation

For you, involve staff in improving the process they have to use.

More info and original sources

Poko summarises the relevance of public original sources and links out for anyone who wants to read more.