Practice owners, partners, and managers
A practice that runs well.
Without everything running through you.
The appointments finish. The practice work doesn’t. Make the administration, team handovers, and decisions around patient care easier to carry.
Practical support for the owner, the team, and the work between them.
The work behind the work
You know this part of the job.
“It still comes back to me.”
A missing detail, an unclear responsibility, or a small change becomes another question for the practice owner.
“We keep chasing the same information.”
Reception and practitioners each need something different. People repeat the request because the next step isn’t clear.
“The improvements wait until after hours.”
The day is full of appointments. Time to improve how the practice runs has to come from somewhere else.
Choose how you want to work
Three ways to make it work.
Use the tools yourself, build with us, or give us an agreed brief to deliver. We’ll help you choose the right fit before you commit.
01 / DIY
Do it yourself.
With the tools and guidance.
Attend hosted sessions, use Poko software, and do the work yourself. Build skills and keep useful work as you go.
- Weekly ResetPlan priorities around appointments and practice responsibilities.
- Companion · Meeting ActionsTurn approved practice-meeting notes into reviewed decisions and next steps.
- Companion · Staff KnowledgeFind source-linked information in the practice documents you select.
Products, workflows, and access depend on the plan you choose.
Explore Poko Sessions02 / DO IT WITH US
Build it together.
As a Design Partner.
We build agreed custom solutions at reduced rates. You work with us, try relevant Poko products, and help make them better through practical feedback.
- Build a clearer administrative handover between reception and practitioners.
- Try the relevant Poko tools in the practice and help us improve how they fit the work.
Three-month minimum engagement. A$2,000/month minimum in custom services at agreed reduced rates; A$6,000 minimum initial commitment. Product trials and access are agreed with you.
See the partnership & terms03 / WE DO IT
Give us the brief.
We deliver the work.
We agree the specification, price, supported access, and acceptance checks. You provide the approved inputs and access; we build, test, and hand over the agreed solution.
- Build and test one administrative preparation or follow-up workflow.
- Scope a Private Knowledge Assistant around approved practice procedures.
A defined scope and quote before work starts, with the agreed checks and handover included.
Explore services & starting pricesStart with what you have
You already invest in running a good practice.
Your practice software, booking tools, and people each do an important job. We look at the repeated work and awkward handovers between them before recommending another tool.
- Practice software
- Bookings & reminders
- Reception & administration
- IT & practice marketing
What a useful change could look like
Make the work around an appointment easier to follow.
We choose the task, check what is supported, and agree what a useful result looks like before building.
Appointment administration
Keep approved preparation and practical information clear.
- Human review
Practice-team review
Check missing information and the responsible person.
Follow-through owned
Give the administrative next action a clear route.
Referral or first-visit preparation
Organise approved practical information and open questions.
- Human review
Practice-team review
Confirm the appropriate administrative next step.
Handover with context
Keep the follow-through and owner clear.
A clearer handover, with clinical decisions staying with the practitioner.
A clear scope. Something useful to keep.
Specific services. A useful result.
These are some of the services we can scope around your business. Ask us to deliver a defined piece of work, or discuss building it together through Design Partners.
Workplace Cognitive Load & Team Function
Find the work that keeps coming back.
Follow a practice workflow and identify repeated requests, missing ownership, and the first changes worth making.
A scoped review and practical recommendations for your team.
Your First AI Automation
Take one repeat task off the list.
Choose a suitable administrative task. Agree the information, permissions, and review points before we build.
One agreed workflow, connected and tested within the supported scope.
ChatGPT & AI Workshops
Help the team use AI appropriately.
Work on everyday administrative tasks with approved information, useful examples, and clear checking habits.
Practical experience, safe-use guidance, and examples to keep.
AI service prices are starting prices in Australian dollars, including GST. We agree the final scope and price in writing. See the full AI rate card. Workshop delivery, supported connections, and implementation are agreed for your business.
What the repeated work costs
Practice improvement shouldn’t always cost an evening.
When coordination uses the time left after patient-facing work, useful changes stay on the list. Start with one recurring source of effort, so improvement has a defined place and someone responsible for it.
Put your own numbers to one repeated task
Choose one task. Estimate how often it happens and the time each repetition takes.
Use your own figures. This estimates existing effort, not a promised saving.
The person behind the business matters
A place to think beyond the next appointment.
Weekly Reset helps you plan the week you actually have. Weekly Reset is hosted live: join the stream, follow the guided planning, and work on your own week. Join hosted Poko Sessions for guided, practical work you can apply to your business.
Support that fits how you work
Built for all brains. Informed by the complex ones. ADHD, autism, dyslexia, or another way of thinking can be part of the conversation when it matters to you. Tell us what helps: written information, time to process, or a different way to take part.
Explore different ways of thinkingWhen you want help putting the pieces together
Keep improving the business.
With someone working alongside you.
When several parts of the practice need attention, agree ongoing custom work around your systems, content, and ways of working. Keep the changes connected and give the team support to use them.
Design Partners: at least three months and A$2,000/month minimum in custom services at agreed reduced rates. A$6,000 minimum initial commitment, agreed separately.
See how Design Partners worksBefore you choose
A few things you might be wondering.
Start small if that is what fits. We agree the work before it begins.
Does this replace our practice management system?
We start with what you use. We check access, supported connections, and the work involved before recommending a change. A separate system or migration is not assumed.
Can we start without sharing patient information?
Yes. We can begin with your process, sample documents, or de-identified examples. Any access to sensitive information needs an agreed purpose and appropriate permissions before work starts.
Can you review our website and advertising?
Ask us about the materials and channels you want reviewed. We agree a scope and the appropriate human review. Our public example is not Ahpra approval or a legal compliance certificate.
A rough idea is enough
What keeps returning to your desk?
Tell us what you want to make easier. Request a free callback or an email reply, and we’ll discuss the service, scope, and quote. We’ll help you decide whether DIY sessions and software, a Design Partner engagement, or a completed project is the better fit before you commit.
Poko’s founder
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